FAQ

Answers to common questions

If you are experiencing any of the following warning signs, you would benefit from working with TCD:

  • Unacceptable level of bad debt expense
  • Greater than industry average days sales outstanding (DSO)
  • High employee turnover in your credit department
  • Complaints from sales regarding slow response and inexperience of credit department staff
  • Complaints from customers that credit personnel are unprofessional or don’t follow through
  • Reports you receive are not timely, not accurate or not accessible for critical decisions

In a smoothly running department that has excellent processes and sophisticated technology, you can simply replace or add qualified people. However, if you have numerous delinquencies, unforeseen bad debt write-offs and/or out of control deduction problems, you need to focus on the true cause of the problem.  TCD provides solutions to quickly remedy these issues.

TCD has experience serving over 100 industries and over 500 companies, U.S. and multinational. We leverage knowledge of trade credit terms and industry “best practices” in an effective delivery of trade credit analysis and trade receivables management disciplines.

Yes.  Many of our clients have very seasonal business operations, leading to slow periods for receivables management needs.  We accommodate this by offering variable cost plans in managing your trade receivables.

Yes. TCD specializes in and only provides commercial trade credit services to businesses and private equity portfolio companies. We do not provide consumer credit services.

Yes. TCD specializes in, and only provides commercial trade credit services, to businesses and private equity portfolio companies. We do not provide consumer credit services.

Real cost savings, improved customer relations, confidence in the integrity of your receivables asset and essential reporting to better manage and predict cash flow.

The demonstrated values and business ethics of The Credit Department set the industry standard and duty to serve clients first. Because we are deeply integrated into your business, we may be privy to pricing, sales goals, promotion, trade credit risk tolerance and strategic plans. Serving competitors within your specific market space occurs only when agreed on by our clients and when in compliance with anti-trust regulation. Our secure technology is also designed to protect valuable data.

Managing trade credit risk is much more complicated than just making collection calls. Few companies have the experience of working inside manufacturing, distribution and service businesses. Most highly skilled trade credit experts remain in Fortune 100 companies their entire careers. TCD has spent millions of dollars to integrate technology into our model and monitor the next generation technologies. Most companies that manage outsourced trade receivables do not have that technology or capacity to innovate like TCD.

Use of TCD for collections is driven by the client’s trade credit, claims and collections policies. We can discuss options and timing that work best for you to obtain payment as well as preserve customer relationships that are critical to your business.

Use of TCD for collections is driven by the client’s trade credit, claims and collections policies. We can discuss options and timing that work best for you to obtain payment as well as preserve customer relationships that are critical to your business.

Risk tolerance is defined by you and is applied to each transaction through a customized credit scorecard with elements specific to your business customers.

TCD is seamlessly integrated branch office that answers the phone and communicates with your customers as you would. TCD  is not a third-party vendor, nor a collections agency; we communicate with the professionalism you’d expect from your most talented employees. TCD is a strategic partner that, over a short amount of time, becomes a cohesive and transparent component of the business’ daily operations.

Yes.  TCD operates internationally, supporting hundreds of companies worldwide.  We maintain a multi-lingual staff that works around the clock to serve our clients.

Improve your receivables within days.