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About TCD

improving receivables management

Global services. Human touch.

Since 1993 we have assisted businesses around the world with identifying and solving inefficiencies in credit departments.  Our trade credit solutions are designed to quickly improve processes, mitigate risk, improve cash flow and reduce costs.

We address the issues most critical to your trade credit, including:

  • Reducing DSO by having clients pay within your terms.
  • Identifying where risks exist in your accounts receivable portfolio.
  • Mitigating customer disputes and deductions that overwhelm your staff.
 

Optimizing Cash Flow. Since 1993.

1993

Pamela Krank & Associates formed.

1993

1994

1st Corporate Credit Training Customer.

1994

1995

First Minneapolis office established.

Outsourced Credit and Collections solutions added.

Name changed to The Credit Department, Inc.

1995

2000

Credit Analysis Division established.

Operations converted to paperless.

2000

2003

Database servers added.

2003

2005

Digital Workflow integrated for collections.

2005

2009

SMART, the proprietary A/R platform developed by TCD, is launched. SMART Retail Connect receivables portal for manufacturers
2009

2010

Added solutions for companies in Canada, Mexico, Europe and China.

2010

2012

Statement and invoice automation added.

100th industry served.

2012

2017

Added Specialists with Payable Portal database expertise.

Added Specialization to Portal Payment Systems.

2017

2020

RPA Bots developed and integrated with SMART.

2020

2021

Integrated API connections with SMART.

2021

2023

Now serving 150 industries worldwide.

2023

Our Mission: Receivables done right.

We are on a mission to improve owner/shareholder positions by providing strategic processes, technologies and trained personnel in the form of outsourced, virtual credit departments.

By working with TCD, you will be working with a highly sophisticated and experienced team that has a track record of successfully managing trade portfolios. Our team consists of over a dozen experienced credit analysts that will pinpoint problems within your system, allowing you to quickly resolve those issues. We will also work with your team to manage all aspects of your trade receivables, including granting credit to new customers, collecting past dues from current customers, or resolving disputes and deductions.

TCD analysts will uncover critical information that you won’t find anywhere else, including:

  • When is my cash flow going to come in?
  • How much is going to come in?
  • Additional KPIs that directly affect DSO.

Our integrated solutions are compatible with most financial platforms in the tech stack, allowing you to quickly solve issues and improve overall receivables performance, tracking, and reporting. 

Improve your receivables within days.

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