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$15M Dispute Process Transformation

Read the Case Study

Mid-Market Manufacturer

Global Customers

1 receivables solution

About the Client*

Client is a mid-market manufacturing company with global customers.

*Due to the sensitive nature of the data, the client’s name has been omitted from this study.

The Challenge

10% of total past-due receivables were tied up in disputes, creating payment delays and inefficiencies.

The Solution

Implementing SMART

SMART is a revolutionary Dispute Management System that:

  • Speeds up dispute resolution
  • Recovers over 68% of initial customer disputes
  • Identifies and prevents future disputes

The Results

  • $15.5M in disputed receivables were identified, routed, corrected, and collected back.
  • Insights from centralized data streamlined decision-making and dispute resolution.
  • A new Dispute Resolution role was created at the production level, ensuring a proactive, focused approach to correct billing and customer fulfillment.

Proactive Problem-solving
SMART doesn’t just resolve disputes—it prevents them. For example, SMART flagged a key issue where a client was billed against an expired purchase order. This identification enabled corrections, preserved customer relationships, and protected revenue.

With features like dispute trend analysis, invoice-level tracking, and actionable insights, SMART transforms chaos into clarity. It helps businesses:

Improve your receivables

Request a Discovery Consultation

Request a Discovery Consultation
1.800.451.0164 (US-Canada)
1.651.451.0164 (International)
INDUSTRIES SERVED
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Measurable Results

  • Cash flow improvements of up to 50%.
  • Shrink day sales outstanding by 25% or more.
  • Increase unauthorized deduction recoveries by 200%.
  • Improve receivable performance management.
  • Improved financing opportunities and lender relations.
  • Live Data that improved strategic decisions.
  • Streamline aged receivable collection.
  • Improve customer communication.
AR Solutions for mid-market companies. AI and Human expertise combine to fully optimize Accounts Receivable in any industry.

Optimize AR

The Credit Department is the first and only true credit management outsourcing firm in the U.S., managing trade receivables for companies worldwide. We have worked in more than 100 industries to bring about change and dramatic results in our customers’ order to cash cycles.

As your strategic business partner, we become a cohesive and transparent component of your daily operations — whether you have an internal credit department or not. We also work with private equity groups to increase the value of portfolio company receivables to maximize cash flow from the asset. Our solutions integrate easily and cost-effectively with corporate systems within 24-48 hours.

If you’re ready to take control of your trade receivables management — and gain access to real-time cash flow forecasting — it’s time to contact The Credit Department.

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