How do we know that hiring more internal credit staff
isn't a better solution?
In
a smooth running department that has excellent processes and sophisticated technology then you can simply replace or add qualified
people. However, if you have numerous delinquencies, unforeseen bad debt write-offs, and/or out-of-control deduction problems,
you need to focus on the cause of the problem and TCD can provide solutions.
How do I know if TCD services are right for me?
If you are experiencing any of the following warning signs, you would benefit from working with TCD. - Unacceptable level of bad debt expense - Greater
than industry average days sales outstanding - High employee turnover in your
credit department - Complaints from Sales regarding slow response and inexperience
of credit department staff - Complaints from customers that credit personnel
are unprofessional or don't follow-through - Reports you receive are not
timely, not accurate or not accessible
How do you know the uniqueness of my industry?
TCD has experience in serving in over 80 industries and 300 companies. TCD
leverages it's knowledge of industry "best practices" in an effective delivery of credit management disciplines.
Are there industries
TCD doesn't serve?
Yes.
We specialize in and only provide commercial credit services to businesses. TCD does not provide consumer credit services.
How long does it take for the implementation
to have impact?
In approximately
30 days most companies realize improvement.
What
value can I expect in working with TCD?
Real cost savings, improved customer relations, confidence in the integrity of your receivables asset.
Does TCD work for my competitors?
Our values and business ethics set The
Credit Department, Inc. standard and duty to serve our clients first. Because we're deeply integrated into your business,
we may be privy to pricing, sales goals, promotion, credit risk tolerance, and strategic plans. Serving competitors within
your specific market space occurs only when agreed on by our clients and when in compliance with anti-trust regulation.
Why aren't there other organizations
like TCD?
Managing credit risk
is much more complicated than just making collection calls. Few companies have the experience of working inside manufacturing,
distribution and service businesses. Most highly skilled credit experts remain in Fortune 100 companies their entire careers.
How does TCD determine when to
contact my customer for payment?
The
Credit Department, Inc. is driven by the client's credit, claims and collections policies and you determine the collection
strategies for TCD to follow.
How
does TCD work with my accounts receivable information?
Through the means of a secured access connection, TCD is working "live" in your accounting system. TCD's
workday begins and ends at the same time as your U.S. business operations spanning East to West time zones.
How is credit worthiness established and credit limits
set for a particular customer of mine?
Risk tolerance is defined by you and is applied to each prospective transaction through a customized credit scorecard
with elements specific to your business customers.
How
does outsourcing to TCD impact my customers?
In essence, TCD is a seamlessly integrated branch office that communicates with your customers as you would. TCD
is not a third-party collector; we communicate with the professionalism you'd expect from your most talented employees.
TCD is a strategic partner that, over a short amount of time, becomes a cohesive and transparent component of the business'
daily operations.
Can
TCD provide me with a credit report on a prospective or existing customer?
Absolutely! Contact us today for a free Credit Risk Assessment for one your customers.
